Saturday, May 18, 2013

Remixedcat’s Tech Company Response report 2012-2013 Part one

                Remixedcat’s Tech Company Response report 2012-2013 Part one
5/18/2013 11:30:33 PM
Brand
Type of inquiry
Rating detail
Rating speed
Comments
Inrix Traffic
Product suggestions/general
9/10
8/10
Quick and smooth responses





SimEx Iwerks
Service questions/park creation assistance
10/10
10/10
Amazingly quick response to a weird inquiry!





Interworx
Website/forum feedback
10/10
10/10
Very quick to fix a site issue





Logitech
Product defect/product suggestions
10/10
9/10
Excellent and stress free customer service/Excellent social media interaction!





Maximo
Requested tech specs
0/10
0/10
Did not even bother to respond to request for tech specs for IEMs.Terrible.





NETGEAR
Product suggestion
6/10
9.5/10
Inquiry about external antennas on routers, fast response, however no word on changes





Sennheiser
Product advisory
9/10
10/10
Fast to suggest IEMs for budget conscious user





Plantronics
Technical suggestions
8.5/10
7.8/10
Regarding battery meter on Voyager Pro + headset. Explained well about firmware issues with android interfacing. Detailed reasoning as to why it won’t work. Firmware not upgradable to achieve result.
Corsair
Social media post on product question
0/10
0/10
No response





Dlink
General product question
0/10
0/10
No response





Belkin
Product defect
0/10
0/10
No response





Asus
RMA request
7.5/10
9.2/10
Fast and clear/RMA process not as painless as Logitech

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