Remixedcat’s Tech Company Response report 2012-2013 Part two
Remixedcat’s Tech Company Response report 2012-2013-2014 Part Two
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1/5/2014 06:02:58PM
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Brand
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Type of inquiry
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Rating detail
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Rating speed
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Comments
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Webroot Software
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Product support/Sales questions/Social media
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10/10
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10/10
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Quick and smooth responses/Friendly staff
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Amazon
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RMA request/Credits issue
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10/10
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10/10
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Quick and painless RMA
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Roku
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Product suggestions/technical issues
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10/10
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10/10
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Very quick and responsive! They even brought YouTube to the Roku 3! Very nice to deal with!
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Logitech (update)
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Product defect/product suggestions
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4.2/10
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3.5/10
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Support was not as good 2nd time around/social media not as good as well
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Nuts About Nets
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Feedback
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10/10
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8/10
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Responded to feedback well.
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NETGEAR Update
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Technical issues
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8/10
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9.5/10
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Had product issue and also software issue, was fixed quickly
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Amped Wireless
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Tech support/Suggestions/Other
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9/10
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9/10
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Fast tech support/Decent response to suggestions/Good social media interaction.
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Cisco Meraki
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Technical consulting/product review samples
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10/10
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9.8/10
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Fast response to review unit inquiry, fast technical support/extremely fast consulting!
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Comments
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