Thursday, January 16, 2014

Remixedcat’s Tech Company Response report 2012-2013 Part two

                Remixedcat’s Tech Company Response report 2012-2013-2014 Part Two
1/5/2014 06:02:58PM
Brand
Type of inquiry
Rating detail
Rating speed
Comments
Webroot Software
Product support/Sales questions/Social media
10/10
10/10
Quick and smooth responses/Friendly staff





Amazon
RMA request/Credits issue
10/10
10/10
Quick and painless RMA





Roku
Product suggestions/technical issues
10/10
10/10
Very quick and responsive! They even brought YouTube to the Roku 3! Very nice to deal with!





Logitech (update)
Product defect/product suggestions
4.2/10
3.5/10
Support was not as good 2nd time around/social media not as good as well





Nuts About Nets
Feedback
10/10
8/10
Responded to feedback well. 





NETGEAR Update
Technical issues
8/10
9.5/10
Had product issue and also software issue, was fixed quickly





Amped Wireless
Tech support/Suggestions/Other
9/10
9/10
Fast tech support/Decent response to suggestions/Good social media interaction. 





Cisco Meraki
Technical consulting/product review samples
10/10
9.8/10
Fast response to review unit inquiry, fast technical support/extremely fast consulting!





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