Remixedcat’s Tech Company Response report 2012-2013-2014 Part Two
Type of inquiry
Product support/Sales questions/Social media
Quick and smooth responses/Friendly staff
RMA request/Credits issue
Quick and painless RMA
Product suggestions/technical issues
Very quick and responsive! They even brought YouTube to the Roku 3! Very nice to deal with!
Product defect/product suggestions
Support was not as good 2nd time around/social media not as good as well
Nuts About Nets
Responded to feedback well.
Had product issue and also software issue, was fixed quickly
Fast tech support/Decent response to suggestions/Good social media interaction.
Technical consulting/product review samples
Fast response to review unit inquiry, fast technical support/extremely fast consulting!