Remixedcat’s Tech Company Response report 2012-2013 Part two
Remixedcat’s Tech Company Response report 2012-2013-2014 Part Two 1/5/2014 06:02:58PM Brand Type of inquiry Rating detail Rating speed Comments Webroot Software Product support/Sales questions/Social media 10/10 10/10 Quick and smooth responses/Friendly staff Amazon RMA request/Credits issue 10/10 10/10 Quick and painless RMA Roku Product suggestions/technical issues 10/10 10/10 Very quick and responsive! They even brought YouTube to the Roku 3! Very nice to deal with! Logitech (update) Product defect/product suggestions 4.2/10 3.5/10 Support was not as good 2nd time around/social media not as good as well Nuts About Nets Feedback 10/10 8/10 Responded to feedback well. NETGEAR Update Technical issues 8/10 9.5/10 Had product issue and also software issue, was fixed quickly Amped Wireless Tech support/Suggestions/Other