Remixedcat’s Tech Company Response report 2012-2013 Part one
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Remixedcat’s
Tech Company Response report 2012-2013 Part one
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5/18/2013 11:30:33 PM
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Brand
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Type of inquiry
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Rating detail
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Rating speed
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Comments
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Inrix Traffic
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Product suggestions/general
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9/10
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8/10
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Quick and smooth responses
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SimEx Iwerks
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Service questions/park creation assistance
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10/10
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10/10
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Amazingly quick response to a weird inquiry!
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Interworx
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Website/forum feedback
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10/10
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10/10
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Very quick to fix a site issue
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Logitech
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Product defect/product suggestions
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10/10
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9/10
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Excellent and stress free customer service/Excellent social media
interaction!
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Maximo
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Requested tech specs
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0/10
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0/10
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Did not even bother to respond to request for tech specs for
IEMs.Terrible.
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NETGEAR
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Product suggestion
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6/10
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9.5/10
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Inquiry about external antennas on routers, fast response, however no
word on changes
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Sennheiser
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Product advisory
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9/10
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10/10
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Fast to suggest IEMs for budget conscious user
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Plantronics
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Technical suggestions
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8.5/10
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7.8/10
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Regarding battery meter on Voyager Pro + headset. Explained well
about firmware issues with android interfacing. Detailed reasoning as to why
it won’t work. Firmware not upgradable to achieve result.
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Corsair
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Social media post on product question
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0/10
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0/10
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No response
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Dlink
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General product question
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0/10
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0/10
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No response
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Belkin
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Product defect
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0/10
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0/10
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No response
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Asus
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RMA request
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7.5/10
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9.2/10
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Fast and clear/RMA process not as painless as Logitech
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